Food vs. Service

This excerpt from an article on NYC restaurants by Michael Ruhlman rings true with me - especially the last part. Also, it is applicable to pretty much anything:

I expect good food in New York, really good food.  But when it misses the mark, I don’t really care! I’m not a critic.  It happens.  I’m on the cook’s side. I know how hard it is, especially on weekend nights. I’m just there to enjoy myself, to be with my wife and my friends.

On the other hand, if service is unprofessional or simply inexperienced, it can change … everything.